LOGIN PROBLEMS


NOTE TO ALL MEMBERS: DO NOT BOOKMARK OUR MEMBERS AREA.
New security measures in place at our site prohibit visitors from directly accessing our members area from its URL. You can only access our members area from any of the 'Members' links found throughout our site.

DO NOT ASK FOR A REFUND IF YOU ARE HAVING ACCESS PROBLEMS.
Please identify your problem and try the solutions below before contacting us for help. If none of them work for you then email us. We have a 99% success rate in resolving customer access problems so we're confident we'll be able to help you too.


Please identify your problem:

 

  • We're sorry, but this username (your username) is currently restricted from access
    It means your username had tried to access our members area from too many differen't ip's (computer locations) in one day. As a security precaution from shared passes your account has been temporarily disabled. Please try again after a day or two and make sure your pass has not been shared with anyone (you should run a thorough virus check on your computer if you're sure you didn't personally give out your pass).

    We can provide you with your access logs specifying exactly each time your username logged into our members area along with the ip address it came from. Just email us with your username so we can look up your account.



  • We're sorry, but this computer address (your ip address) is currently restricted from access
    You've exceeded the maximum number of login attempts that can be made in a 1 hr time period from a single IP address. Please try to login again after an hour.

    Or if your internet service provider dynamically generates ip addresses to you (gives you a different one each time you connect to the internet; such as aol), the one they gave you was probably flagged/blocked. You can try signing off the internet then connecting again (perhaps this time given a new ip) and again logging into our members area.

    If you continue to experience problems after an hour from your last login attempt and your ip address does not change each time you reconnect to the internet, please email us and be sure to include your username and ip address.



  • I keep getting the error message: "Invalid login. Please try again."
    You may have mis-typed your login information. Both your username and password are CASE SENSITIVE and need to be entered exactly as given. Please make absolutely sure you're entering your correct pass before contacting us. If you've forgotten your pass you may retrieve it here.

    Another possible and VERY COMMON reason may be that your account has expired. Please check your subscription receipt for details of when your pass is meant to expire (for non-recurring subscriptions). If you are a recurring subscriber it is possible that your credit card on file has expired causing your subscription to expire because we've been unable to rebill you or you may have cancelled your membership at some point.



  • I get the error message: "We're sorry, but this login session has expired"
    You've exceeded the number of times a user can attempt login during a given session. You were probably entering the wrong pass and/or security code and then the system locked you out temporarily. You should try again later (from our login page at: http://www.johnpersons.com/login.shtml), making sure you're entering all your info correctly including the security code.

    *If you're NOT seeing the security code field then you should try using Internet Explorer and making sure you're enabling Java, javascript, activex and/or adding 'johnpersons.com' to your list of trusted sites. You'll need to adjust your browser settings if you're not seeing the security code box. Click here for a sample graphic of the login page you should be seeing.

    *If you DO see the security code and you're entering it correctly along with your pass, you could try signing off your internet connection, then connecting again and trying to log into our members area.

    *AOL Users who experience problems should try using Internet Explorer    .


  • I'm not seeing the Security Code field
    *If you're NOT seeing the security code field then you should try using Internet Explorer and making sure you're enabling Java, javascript, activex and/or adding 'johnpersons.com' to your list of trusted sites. You'll need to adjust your browser settings if you're not seeing the security code box. Click here for a sample graphic of the login page you should be seeing.

    *AOL Users who experience problems should try using Internet Explorer.



  • The Security Code field does not change each time I visit or refresh the login page
    The randomly generated security code should change each time you visit or refresh the login page in order for you to successfully access our members area. If it doesn't, it could be because you're viewing a cached (old version) of our login page. To fix this problem follow the steps below under "I'm not seeing any of the new updates mentioned on the news/forum".


  • I get the "Forbidden" or "Not Authorized" error message
    If you're sure your membership has not expired and that you are entering ALL THREE codes (username, password, and randomly generated security code) correctly on our login page, then please email us your ip address along with your usercode so we can check to see if it's been blocked.



  • I'm not seeing any of the new updates mentioned on the news/forum
    Clear your browser cache.     Your browser may be viewing a cached (old version) of our site. To fix this problem in IE, go to "Tools" in your menu.. then "Internet Options"... under "Temporary Internet files" click on the "Settings" button.. and where it says "Check for newer versions of stored pages:" make sure "Automatically" is selected. Then go back to johnpersons.com and refresh your browser and try again. You may have to close your browser and open it again. Similar steps may be necessary for Netscape and AOL users.



  • Every time I try to log in, I get redirected to the login page repeatedly
    Please make sure your browser is accepting cookies from johnpersons.com (see suggestions above).
    If this still doesn't resolve your problem,
    Try using a different browser (IE, Firefox, Chrome, Safari, etc). If the problem doesn't occur in another browser for you, then atleast we know it's an issue with your browser settings.
    If this still doesn't resolve your problem,
    Please make sure your anti-virus/firewall software isn't interfering in the connection between us and you.



  • USE NEWER WEB BROWSERS
    Older browsers (Internet Explorer / Netscape) may not have the current technology needed to identify your membership status.  It is best to use web browser versions 4.x and higher.

    The type of browser you are currently using is:



    WebTV Browsers may not work properly with all features.  It does not fully support browser technologies.

    AOL Browsers may not work properly with all features. While connected, we suggest minimizing the AOL window and opening an external (separate) web browser.  Since you are already connected to your AOL account, the external browser will use this Internet connection to access the web.   If you must use the AOL Browser, please download & install the latest version.

    We suggest downloading & installing the latest version of Internet Explorer.

 

If you are trying to access this site illegally

The current time and date is: Sunday, 24-Nov-2024 05:18:56 CST
Your IP Address is: 18.118.227.199

We will contact your isp if it is determined that you are trying to illegally hack into our site. Why risk getting in trouble when you can join legally for just $14.95/month membership? Click here to join now.